Shipping Policy

 

We offer domestic shipping within the United States and international shipping to select countries, including those in Europe. Please allow 2-5 business days for your order to be processed for shipping (excluding weekends and holidays) after receiving your order confirmation email. The tax prices are already reflected in our item(s) current price. We make every effort to fulfill orders as quickly as possible. For international orders, including those to Europe, please note that taxes and delivery times may vary depending on the destination country and customs processing. On average, deliveries to Europe may take between 7-14 business days from the date of shipment for standard shipping. However, please be aware that unforeseen delays due to customs clearance procedures or other factors beyond our control may occur, extending the delivery time frame.

Once your order has shipped, you will receive a notification with tracking information to monitor the progress of your shipment. While we strive to ensure timely delivery, we appreciate your patience and understanding regarding any potential delays in transit.

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If you have any questions or concerns about shipping to Europe or the status of your order, please feel free to contact us at CanaryCultureLLC@gmail.com.

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                                                                 Return Policy

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We do not refund for change of mind. If there are any damages on your CANARY CULTURE LUXE regular-priced item(s), we accept returns received within 14 days from the date of purchase. Items must have their tags attached and be in their original condition. Refunds will be issued once the product has been received and inspected. The customer is responsible for the return label. To get started, send an email to CanaryCultureLLC@gmail.com, and we will initiate the process.

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Items "On Sale" are not eligible for return. Charges related to shipping are not refundable. Photos of damages to the item(s) and packaging may be needed to determine eligibility for return. We will send you an email when your refund has been processed, and a credit will automatically apply to your original method of payment.

Additionally, please note that we do not accept any forms of refund from the CANARY CULTURE ECO line whatsoever. These items are printed only when ordered specifically for you. We advise you to be very detailed in making purchases from this line of clothing.

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Return Policy for Europe: Please note that, due to the base of our company being in the US, we do not accept returns for purchases made from Europe. All sales to Europe are final, and no refunds or returns will be accepted.

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We prioritize the protection and privacy of your personal data. Here's how we handle data related to shipping and returns:
 

1. Data Collection: When processing returns, we collect personal data such as your name, address, email, and order details to facilitate the return process.
    

2. Purpose of Data: The personal data collected during the return process is used solely for the purpose of processing returns, issuing refunds, and communicating with customers about their returns.
    

3. Legal Basis: The collection and processing of personal data for return purposes are based on the necessity of data processing for the performance of a contract (fulfilling orders) and compliance with legal obligations.
    

4. Data Security: We take appropriate technical and organizational measures to ensure the security of your personal data, including encryption, access controls, and secure storage.
    

5. Data Retention: Personal data collected during the return process is retained only for as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, or reporting requirements. After the retention period expires, we securely delete or anonymize the data.
    

6. Customer Rights: You have certain rights under GDPR regarding your personal data, including the right to access, rectify, or delete your data, as well as the right to restrict or object to its processing. You can exercise these rights by contacting us at CanaryCultureLLC@gmail.com.
    

7. Third-Party Processors: We may share personal data with third-party processors for return processing purposes. These processors are required to comply with GDPR standards and are subject to data processing agreements that ensure the protection of your personal data.
    

8. Updates to Policy: This shipping and return policy may be updated from time to time to reflect changes in data processing practices or legal requirements. We encourage you to review this policy periodically for any updates.
    

By continuing to use our services, you consent to the collection and processing of your personal data as described in this shipping and return policy.
 

If you have any questions or concerns about our shipping and return policy or the handling of your personal data, please contact us at CanaryCultureLLC@gmail.com.